We Don’t Buy Products. We Buy Descriptions of Products.

Words are our most powerful assets

Celia Fidalgo, PhD
3 min readFeb 20, 2024
Photo by Element5 Digital on Unsplash

Picture this: you’re scrolling through your favourite online store.

Not because you need anything, but because browsing is the new window-shopping for the digital age.

You stumble upon a product, and before you know it, you’re not just interested, you’re hooked.

A question reeled you in — “Want comfortable shoes that are still stylish? Want more TV shows with more paying for more subscriptions? Want a low effort way to get a 6 pack?”

The problem seems to speak to you directly. You want the solution.

This phenomenon is perfectly encapsulated by a quote that’s been floating around the marketing world:

“We don’t buy products. We buy descriptions of products.”

The Weight of Words

In an era where options are endless and attention spans are shorter than a goldfish’s, the way we talk about a product can be the difference between it gathering dust on a virtual shelf or becoming the next big thing.

It’s a game-changer, a rule that every marketer, entrepreneur, and dreamer should have tattooed on their brain: it’s not about what you’re selling; it’s about how you…

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Celia Fidalgo, PhD
Celia Fidalgo, PhD

Written by Celia Fidalgo, PhD

Head of Product @ Cambridge Cognition, Behavioral Scientist @ Irrational Labs, PhD in psych, I help people apply the science of psychology to daily life.

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